Information

Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.

Festival Information

  1. Festival Dates, Hours & Location
  2. Lost & Found
  3. Box Office Location and Hours
  4. Festival Map
  5. Allowed & Prohibited Items
  6. Bag Policy
  7. Security & Entry
  8. Are Firearms Allowed?
  9. Exit & Re-entry
  10. Locker Rentals & Mobile Charging
  11. Safety & Medical
  12. Children at Shaky Knees
  13. Sustainability
  14. How Do I Become A Food Vendor At The Festival?
  15. Tattoo Policy
  16. Contact The Festival
  17. Legal & Privacy Information
  1. Festival Dates, Hours & Location

    The 2020 Shaky Knees Festival will be held on May 1-3 at Central Park in Atlanta, GA. Festival hours are:

    • Friday, May 1: 11:30am-11pm
    • Saturday, May 2: 11:30am-11pm
    • Sunday, May 3: 11:30am-10pm
  2. Lost & Found

    Visit the main Guest Services booth inside the venue near the North entrance during festival hours or go to www.shakykneesfestival.com/lostfound to search for missing items or to file a claim for lost and found items at Shaky Knees Music Festival. Shaky Knees Music Festival will not be held liable for any lost items.

  3. Box Office Location and Hours

    Stay tuned for 2020 Box Office info.

  4. Festival Map

    Stay tuned for the 2020 Map. The 2019 Map is below.

  5. Allowed & Prohibited Items

    Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

    The following items are ALLOWED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.
    • Baby Strollers
    • Binoculars
    • Blankets, Sheets, Towels
    • Cameras – only nonprofessional photos and video cameras will be allowed, and must be without equipment attachments such as selfie sticks, tripods, and monopods
    • Empty reusable water bottles and hydration packs

    The following items are PROHIBITED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.
    • Aerosol containers, including sunscreen and personal beauty products
    • Coolers of any kind. (Exceptions may be made for medical use)
    • Framed backpacks, multiple pocketback packs and any pack that is not aligned with the allowed backpacks above.
    • Any and all professional audio recording equipment
    • Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    • Any and all professional video equipment. No video recording will be allowed
    • Drones or any other remote flying device
    • Hammocks
    • Glass and Metal containers of any kind
    • Illegal and Illicit substances of any kind
    • Outside food or beverage (including alcohol) of any kind
    • Umbrellas
    • Pets (except service animals)
    • Selfie sticks
    • Skateboards, scooters, bicycles, wagons, carts or any personal motorized vehicles
    • Tents, canopies, or shade structures of any kind
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
    • Weapons or explosives of any kind
    • Fireworks
    • Large chains or spiked jewelry
    • Bicycles inside festival grounds (free parking is available near festival entrance)
    • Carts of any kind (including Red Wagons)
    • Chairs of any kind

    *SUBJECT TO CHANGE

  6. Bag Policy

    Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
    Backpacks and bags with multiple pockets are prohibited.
    Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.

  7. Security & Entry
    Every attendee (including media) will be searched prior to entry. By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. Police officers work both inside and outside our events. All narcotics laws are strictly enforced. We reserve the right to refuse entry to anyone.
  8. Are Firearms Allowed?
    No, firearms are not allowed at this event.
  9. Exit & Re-entry

    All Passholders are allowed to enter and exit the festival as needed up to 3 times per day. You must be scanned upon exit at the gate in order to re-enter that same day.

  10. Locker Rentals & Mobile Charging

    Need a safe place to store your things during the festival? We offer 3-Day, 2-Day and 1-Day rental lockers with cell phone charging available on-site, so you can free up your hands and avoid losing any personal items during the show. Click here to reserve your locker in advance and secure the best available pricing.

  11. Safety & Medical

    We make every effort to create a safe and secure environment on the Festival grounds. On-site security and emergency medical staff will be available on site. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

    Visit our Safety page for more information.

  12. Children at Shaky Knees

    Shaky Knees is all ages, although we highly recommend not bringing in children under 8 years of age. Children 8 and under get in free with a ticketed adult. Limit 2 kids per ticketed adult.

    Take advantage of our free Tag-a-Kid service. Stop by the Guest Services Tent near the North entrance, where parents can register their kids with the festival with a specialty wristband. In the event a child is separated from their parent, we have a reliable and fast way to reunite them.

  13. Sustainability

    Shaky Knees strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts of our fans in maintaining the integrity of Central Park over the course of the weekend. Partner with us to reduce the festival’s impact on the environment by disposing your waste in the proper receptacle and using our water filling stations to refill your reusable water bottle.

  14. How Do I Become A Food Vendor At The Festival?

    Vendor applications for the 2020 fest can be found here.

  15. Tattoo Policy

    We are thrilled with your commitment to the festival and your willingness to get a tattoo for entry into the festival. 2019 was the LAST year that you could register your tattoo to receive entry for life, no exceptions.

  16. Contact The Festival

    General information and questions:

    Inquiries regarding purchased tickets and wristbands:

    Inquiries regarding our Accessibility program:

    Become a Shaky Knees Festival Sponsor

    Press & Editorials Inquiries

    Marketing & Media Partnerships

    Shaky Knees Festival and Front Gate Tickets are ready before, after, and during the festival to answer any of questions or concerns you might have. Please have patience- we receive a large number of emails each day and will answer questions in the order in which they are received.

  17. Legal & Privacy Information
    You can find that info at our Legal & Privacy Page or our Terms & Conditions Page.

Getting To The Fest

  1. Festival Location
  2. Uber Pick Up & Drop Off
  3. Public Transportation
  4. Road Closures
  5. Bicycles
  6. Parking
  7. Is Camping Allowed?
  8. Booking Hotels
  1. Festival Location

    Central Park – 311 North Ave NE, Atlanta, GA. DO NOT GO TO 400 MERRITTS AVE.

  2. Uber Pick Up & Drop Off

    Get where you’re going with Uber!

    Getting to the fest:
    When you call an Uber, you can use this address as your destination to arrive at the fest: 395 Piedmont Ave NE, Atlanta, GA 30308.

    Getting home from the fest:
    To request a ride, exit the festival grounds and follow the signs to the Uber Zone. The Uber Zone is located off of Piedmont Avenue NE between Ralph McGill Blvd. NE and Pine Street – just outside of the West Entrance to the festival.

  3. Public Transportation

    We encourage fest-goers to use public transit! Getting to the festival is easy when using MARTA.

  4. Road Closures
  5. Bicycles

    Shaky Knees offers ample bike parking just north of the North entrance off North Ave, across from the Box Office. Remember to roll with your lock to keep your bike secure while you’re at the show.

  6. Parking

    There is no on-site parking at the festival. Find general area parking information here.

  7. Is Camping Allowed?
    No, there is no camping at the fest. However, we do have some great deals with hotels around the park.
  8. Booking Hotels

    Get the best rates in town, book your hotel here.

Before Buying Tickets

  1. Shaky Knees Ticket Types Available
  2. Tattoo Policy
  3. Buying From Third-Party Sellers
  4. Ticket Protection
  5. Do I Pay Full Price For My Child?
  6. Legal Information
  1. Shaky Knees Ticket Types Available

    Learn more about each ticket type on our Tickets page. Ticket types include:

    • 3-Day & 1-Day General Admission Tickets
    • 3-Day & 1-Day GA+ Tickets
    • 3-Day & 1-Day VIP Tickets
    • 3-Day & 1-Day Platinum Tickets
  2. Tattoo Policy

    We are thrilled with your commitment to the festival and your willingness to get a tattoo for entry into the festival. 2019 was the LAST year that you could register your tattoo to receive entry for life, no exceptions.

  3. Buying From Third-Party Sellers

    If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page, frontgatetickets.com, Ticketmaster Verified Exchange, or one of our authorized ticketing partners: Fevo or Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through these avenues. Tickets from other websites or resellers cannot be verified by the festival.

    Often times people will sell their wristbands to others if they cannot attend a certain day. Unfortunately, removing a wristband automatically voids it. Festival Security will check every wristband to assure it has not been removed.

  4. Ticket Protection

    We offer 100% Ticket Protection in the event that you cannot attend the festival for a valid, documented reason. The cost is 6% of the ticket price and can be added to your order during the purchase process. For additional information on ticket protection, please contact Front Gate Tickets or call (888) 512-SHOW.

  5. Do I Pay Full Price For My Child?

    Children 8 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  6. Legal Information

    Shaky Knees Music Festival is a rain or shine event.

    Ticket is for Shaky Knees Music Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

    “Management” means C3 Presents, LLC, and its affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

After Buying Tickets

  1. Box Office Location and Hours
  2. Wristband Shipment Info
  3. Wristband Activation
  4. How Do I Upgrade to a GA+, VIP or Platinum Ticket?
  5. Questions About An Order Already Placed
  1. Box Office Location and Hours

    Stay tuned for 2020 Box Office info.

  2. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

  3. Wristband Activation

    Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit https://www.shakykneesfestival.com/wristband/

    Fans can also register for Cashless during the wristband activation process – a secure way to link your wristband to a credit or debit card in order to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit https://www.shakykneesfestival.com/wristband/, or activate at the Wristband Registration Tent located just inside of the Entrance.

  4. How Do I Upgrade to a GA+, VIP or Platinum Ticket?

    To upgrade your ticket please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469) with your order number.

  5. Questions About An Order Already Placed

    If you’ve already purchased Tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

Wristband Info

  1. Official Wristband Policy
  2. Wristband Shipment Info
  3. Lost or Stolen Wristband
  4. Removing Your Wristband
  5. Wristband Activation
  1. Official Wristband Policy
    • All wristbands will be mailed. No hard tickets or Print Pass option will be available.
    • All sales are FINAL – no refunds and no exchanges.
    • If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
    • Wristbands MUST be worn for entry into the Festival.
    • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
    • Wristbands must be scanned upon exit at the gate in order to re-enter that same day.
    • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
    • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
    • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
    • All ticketholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
    • The festival takes place rain or shine.
    • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.
  2. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

  3. Lost or Stolen Wristband

    If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469) in advance of the festival.

    Please note: there is a $20 wristband replacement fee (debit or credit card only).

  4. Removing Your Wristband

    Once the festival concludes and you’re ready to remove your wristband, safely cut at the end where the cloth strap is sewn onto the clasp, so it will pull through easily without damaging the strap, the clasp, or your fingers!

    Remember to keep your wristband on during the event days. Do not remove your wristband until you plan to leave the festival for the final time.

    For questions on how to care for or appropriately wear/remove your wristband, please visit Will Call or Ticket Help tent near any entrance at the festival.

  5. Wristband Activation

    Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit https://www.shakykneesfestival.com/wristband/

    Fans can also register for Cashless during the wristband activation process – a secure way to link your wristband to a credit or debit card in order to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit https://www.shakykneesfestival.com/wristband/, or activate at the Wristband Registration Tent located just inside of the Entrance.

Cashless

  1. How Does Cashless Work?
  2. What Are The Cashless Benefits?
  3. In Order to Activate My Wristband, Do I Have to Sign Up for Cashless?
  4. I Already Activated My Wristband, But Missed Cashless
  5. Are There Any Additional Fees for Using Cashless?
  6. Is My Credit Card Information Stored on my Wristband?
  7. Is Cashless Secure?
  8. Can I Link the Same Card to Multiple Wristbands?
  9. Can I Link Multiple Credit or Debit Cards to My Wristband?
  10. Will My Wristband Run Out of Money?
  1. How Does Cashless Work?

    It’s easy! Simply follow these three easy steps:

    • Activate your festival ticket with the unique ID (located on the inside of your wristband) during which time you can link your credit card to your wristband and set a required PIN for security. Now you’re registered for cashless too!
    • Next, order at any bar location and select vendors, and let them know you are paying with your wristband.
    • Then tap your wristband, add a tip amount, enter your PIN, and then you’re done!
  2. What Are The Cashless Benefits?
    • Save time and easy to use!
    • No need to carry cash or a credit card.
    • Accepted at all bars, food vendors, festival merchandise tents, and other vendors displaying the cashless logo.
  3. In Order to Activate My Wristband, Do I Have to Sign Up for Cashless?

    No. While we certainly think cashless the best payment option, you can activate your wristband without enabling the cashless payment option. Activating your wristband ensures a smooth entry process into the festival.

  4. I Already Activated My Wristband, But Missed Cashless

    Don’t stress! Visit the Wristband Activation tent just inside the festival entrance, and our staff can help you add cashless and set your PIN right there!

    For more immediate assistance before the festival, please contact our ticket service provider, Front Gate Tickets, or by calling their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

  5. Are There Any Additional Fees for Using Cashless?

    Nope! It is free to sign up and free to use!

  6. Is My Credit Card Information Stored on my Wristband?

    No. We do not store any financial data on the wristband. The PIN you choose during cashless registration will always be required to make a purchase. But your card number and billing details are not stored on the wristband. So don’t worry about someone snagging your info.

  7. Is Cashless Secure?

    Yes! It works in conjunction with your credit card so it carries all the same security features and protection. You will also set a PIN during registration (just like a debit card), so no one else will be able to use your wristband or your cashless account without your PIN.

  8. Can I Link the Same Card to Multiple Wristbands?

    Yes. If you wish to allow your card to be linked to multiple wristbands, you certainly can. Each wristband will require a separate PIN. The PIN must be entered when using the wristband to purchase anything participating in the cashless program at the festival.

  9. Can I Link Multiple Credit or Debit Cards to My Wristband?

    No. You will only be able to link a single credit or debit card to your wristband.

  10. Will My Wristband Run Out of Money?

    Not unless the card you linked it to does. No funds are stored on the wristband. It’s just linked to your credit or debit card. As long as you can still use your card, you will still be able to use your cashless wristband.

Sponsors

  1. How Do I Become A Sponsor?
  1. How Do I Become A Sponsor?
    Interested in contributing to the fan experience at this year’s festival through sponsorship? Please contact Vinson Lee with inquiries.

Be A Part Of The Fest

  1. How Do I Become A Food Vendor At The Festival?
  1. How Do I Become A Food Vendor At The Festival?

    Vendor applications for the 2020 fest can be found here.

ADA Access And Accommodations

  1. ADA Festival Entrance
  2. Access Center
  3. ADA Wristband Program
  4. Patrons with Mobility Limitations
  5. Service Animals at Festival
  6. Still Have Questions About Our ADA Access & Accommodations
  1. ADA Festival Entrance
    There are special designated lanes at the festival entrances for patrons with disabilities. Look for the wheelchair signs above the entrance lanes or ask a staff member to direct you to the lanes.
  2. Access Center

    Our Access Center is located at the Guest Services Tent near the North entrance. Services include, but are not limited to:

    • Answers to questions specific to the Access Program
    • Information relevant to our patrons with disabilities
    • Programming information in Braille for reference
    • Power outlet for recharging power mobility devices
    • Festival map that identify all viewing areas for patrons with mobility limitations (plus one companion). Please note that special access viewing areas have limited capacity and are available on a first-come, first-served basis.
  3. ADA Wristband Program
    • Visit the Access Center for information on our wristband program. If you have mobility impairments you can request a specially-colored wristband at the Access Center. This wristband is to show our team that you (plus one companion) are eligible to enter the ADA platform areas.
    • Note: the wristband does not guarantee a spot in these areas. Both areas have a limited capacity and are available on a first-come, first-served basis. The wristband is non-transferable.
  4. Patrons with Mobility Limitations
    • The Festival grounds are wheelchair accessible, but please be aware that this is a large venue with great distances between stages. Also, it is an outdoor music festival situated in a park. Therefore, most travel is over natural terrain. If it should rain, there will be mud in some places.
    • We do not provide personal care, golf cart rides, or push service. Please plan ahead and bring attendants if needed. In addition, the festival does not provide wheelchairs for rent or loan. Please make arrangements in advance if a wheelchair is needed.
    • Wheelchairs, power wheelchairs and three or four-wheeled scooters are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
    • Visit the Access Center for a map of the festival grounds with wheelchair platform locations identified. The wheelchair platform areas are reserved at all times for people with mobility impairments plus one companion. Please note that these areas have limited capacity and are available on a first-come, first-served basis.
    • Accessible portalets are available at the ends of each row of restrooms throughout the park.
  5. Service Animals at Festival
    Animals and pets are not allowed within the festival grounds. Service animal inquiries can be sent to access@shakykneesfestival.com.
  6. Still Have Questions About Our ADA Access & Accommodations
    For any other questions, please e-mail access@shakykneesfestival.com.

Media & Press

  1. Press and Editorial Information
  2. Marketing & Media Partnerships
  1. Press and Editorial Information

    The 2020 Press Application is available here.

  2. Marketing & Media Partnerships
    For Marketing and Media Partnerships inquiries, please email Rachel Core.