Information

Festival Dates and Hours

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The 2020 Shaky Knees Festival will be held on Oct. 16-18, 2020 at Central Park in Atlanta, GA. Festival hours are:

  • Friday, Oct. 16: 11:30am-11pm
  • Saturday, Oct. 17: 11:30am-11pm
  • Sunday, Oct. 18: 11:30am-10pm

Tickets

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Official Festival Ticket Exchange

Fans now have the ability to purchase through an official, verified ticket exchange. If you purchased a ticket and can no longer attend the festival, you can also use the exchange to resell your tickets. Sign in to your Front Gate Tickets account and under “Your Account” select “Order History” to list your ticket on the Ticketmaster Verified Exchange.

Click here to learn more.

Refunds

If you decide to request a refund, you may do so starting Monday April 27, 2020  by following the instructions below. The deadline for refund requests is 8PM ET, May 27, 2020.  Refunds will be processed in as little as 30 days following the May 27th deadline.

  1. Visit shakyknees.frontgatetickets.com and log into your Front Gate Tickets account
  2. Select "Order History" under the "Your Account" tab on the top navigation bar
  3. Select "View Order Detail" on the order number you wish to have refunded
  4. Click the "Request Refund" button at the top of your order details

If you change your mind and wish to still attend the festival, log back into your account and hit the now available "cancel request" button. Once the request period closes on May 27, 2020, you will no longer be able to change the status of your refund request.

Contact Front Gate Tickets

If you need to contact our ticket service provider, Front Gate Tickets, call their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

Official Wristband Policy

  • All wristbands will be mailed.
  • All sales are FINAL – no refunds and no exchanges.
  • If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn for entry into the Festival.
  • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
  • Wristbands must be scanned upon exit at the gate in order to re-enter that same day.
  • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
  • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All ticketholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
  • The festival takes place rain or shine.
  • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

Children at the Festival

Shaky Knees is all ages, although we highly recommend not bringing in children under 8 years of age. Children 8 and under get in free with a ticketed adult. Limit 2 kids per ticketed adult.

Take advantage of our free Tag-a-Kid service. Stop by the Guest Services Tent near the North entrance, where parents can register their kids with the festival with a specialty wristband. In the event a child is separated from their parent, we have a reliable and fast way to reunite them.

Buying From Third-Party Sellers

If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page, frontgatetickets.com, Ticketmaster Verified Exchange, or one of our authorized ticketing partners: Fevo or Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through these avenues. Tickets from other websites or resellers cannot be verified by the festival.

Often times people will sell their wristbands to others if they cannot attend a certain day. Unfortunately, removing a wristband automatically voids it. Festival Security will check every wristband to assure it has not been removed.

Mobile App

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The Official Festival App is discontinued. In the meantime, all of our websites are very mobile friendly. We'll send a message to everyone on our E-List and post to our social media channels when a new Mobile App is released.